Are you tired of talking to computers or pushing buttons constantly until you finally get to leave a voice message and then wait hours for someone to return your call when you need help?
With EPES you don't have to do this. Over 90% of our calls are answered by a well trained, friendly technician on the first call. If all lines are busy simply leave your name, school name and phone number and we will return your call. Our current call back time is less than 15 minutes.
Our initial software price includes one year toll-free technical support. After the first year you will be sent a reminder that the support contract is about to expire. You have the option to continue the support agreement or you may choose to pay a per call amount for technical support. Our support agreement includes continued toll free assistance, free downloads of latest versions of software plus discounts on additional software modules.
When you purchase the software you will receive the toll free support telephone number, and the support email address.
The support lines are open 8am to 5pm (central time) Monday thru Friday. The phone number for technical support is 1-800-237-6498 option 1.